CIG News – WEX Identifies Cause Of Fuel Card Problems: Too Much Data. News provided by Benzinga Tech, The tech sector is the category of the markets relating to the research & development and/or distribution of technological based services as well as goods.
In a statement to customers this afternoon, WEX (NYSE: WEX) said issues with its fuel cards, including its EFS and FleetOne cards, were due to an unknown data limit issue within its IBM Informix system. The company sent the following message to its customers this afternoon:
“Last night we experienced an issue with our IBM Informix database where a ‘chunk' of our tables and data exceeded the maximum Terabyte allowable by IBM. This was an unknown limit by EFS/Fleet One and IBM and required significant troubleshooting by IBM to identify the problem.
“Unfortunately during that timeframe we were unable to process transactions for you, our customer. We have four (4) layers of redundancy and this expansion happened simultaneously to all four (4) EFS/Fleet One redundant systems which caused the issue and did not allow us to migrate to our secondary, tertiary and full DR systems.
“Measures have been put in place to avoid this unforeseen issue from happening in the future.
“We humbly apologize for any inconvenience that this may have caused you or your drivers and are happy to answer any questions that you may have.”
The failure shut off fuel purchases for truck drivers trying to use …
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